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Sharon Sutherland

Seasonal ConRes Shopping Thoughts

(11/15/19)Sharon Sutherland

It’s that time of year again – the time when gift lists abound. Here are some mediation gift ideas.

Phyllis Pollack

How SINS ful Are You?

(2/15/19)Phyllis Pollack

In a recent blog, I mentioned that I attended a seminar presented by Professor Blondell discussing ethical fading in mediation. At one point, she mentioned the SINS scale which I had not heard about.

Paul Rajkowski

One Size Does Not Fit All - And the War Within

(2/15/19)Paul Rajkowski

In the mediation world we get trained and know that “neutral“ is the role for the mediator.

Cinnie Noble

Being Kind in Conflict

(2/01/19)Cinnie Noble

In the midst of interpersonal conflict, it’s difficult to be kind to the other person – no matter how kind a person we may usually be.

Tammy Lenski

Flip the Problem to Illuminate Hidden Solutions

(2/01/19)Tammy Lenski

The way we approach problem solving influences the solutions we can see — and are willing to see.

Katherine Graham

Why Investigations Always Need to Look Twice

(2/01/19)Katherine Graham

We like things simple, and often that means not making the effort to understand the full picture and specific legal context.

Michael Erdle

Canadian Ombudsman Impartiality Is a Delicate Balance

(2/01/19)Michael Erdle

The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.

Lorraine Segal

Effective Conflict Management versus a Quick “Fix”

(1/25/19)Lorraine Segal

Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems.

Amy Sereday

Disability, Conflict, and Adaptive Thinking

(1/22/19)Amy Sereday

As a conflict resolution practitioner, one of my goals is to change the way people see conflict.

Gregorio Billikopf

Hosting Gregorio Billikopf's Empathic Listening Audio Seminar

(1/11/19)Gregorio Billikopf

Last year, I came across an awesome free resource for learning mediation and as part of that, empathic listening.

Tammy Lenski

4 Handy Principles for Deciding When You Can’t Agree

(1/03/19)Tammy Lenski

When you can’t agree even with your best effort, having fallback criteria can break the agreement logjam and allow you get on with other things.

Lorraine Segal

The Ripple Effect of Good Conflict Skills

(1/03/19)Lorraine Segal

When one person gets better conflict skills, the whole organization can shift.

Ronald S. Kraybill

New Trainers Guides

(12/28/18)Ronald S. Kraybill

Every person, every organization, and every community faces conflict throughout the life cycle. These guides are designed to help everyone.

Phyllis Pollack

Implicit Biases May Be A Good Thing!

(12/28/18)Phyllis Pollack

There may be another and more positive way of looking at implicit biases; it is simply a question of “framing”.

Meredith Richardson

Choose the Road Less Traveled in Conflict

(12/28/18)Meredith Richardson

Are you stuck in a rut in your relationship with someone?

Patrick Mastronardo

The Civil Rights Act of 1964

(12/28/18)Patrick Mastronardo

This article discusses a Florida Court-Ordered mediation with a Limited English Proficient (LEP) party.

Nicole Wilmet

My Favorite Resource Featuring Peter Salem

(12/28/18)Nicole Wilmet

My Favorite Resource, features interviews with our court ADR friends across the country to learn about their favorite resource. This month, Resource Center Director Nicole Wilmet spoke with Peter Salem, Executive Director of the Association of Family and Conciliation Courts to learn about his favorite resource.

Dan Simon

Self-Imposed Ground Rules: The Only Kind Worth Having

(12/23/18)Dan Simon

“You might be wrong. Your voice can be big. Genuinely listen.”

Beth Graham

Where To, MeToo?

(12/23/18)Beth Graham

In her journal article, Professor Sternlight discusses her views on the potentially negative consequences of mandatory arbitration in the employment context as well as the waning impact of social movements such as MeToo.

John Lande

Dispute System Design for Facebook

(12/14/18)John Lande

This article discusses dispute system design criteria for the kind of institution that Mr. Zuckerberg suggested.

Ronald S. Kraybill

Thomas-Kilmann, Hammer’s ICSI, or Style Matters?

(12/14/18)Ronald S. Kraybill

Trainers considering use of Style Matters as a conflict style inventory should be aware of two other options as well, the Thomas-Kilmann Conflict Mode Instrument and the Hammer Intercultural Conflict Style Inventory.

Katherine Graham

The £1 Million Investigation

(12/14/18)Katherine Graham

A lack of attention to investigating an accusation of assault has cost King’s College NHS Foundation Trust a reported £1 million payout.

John Lande

Stop Being a Damned Fool

(12/07/18)John Lande

Many lawyers are frustrated with their actual clients at times and are tempted to tell them the same thing – and sometimes do.

Jeff Thompson

Q&A: Kidnapping and Extortion: Just another day at the office

(12/07/18)Jeff Thompson

Michael A. Guidry is the founder of Guidry Group, a security services company, dealing in kidnapping and ransom.

Jennifer Shack

Findings from an Evaluation of Eight Foreclosure Mediation Programs

(12/07/18)Jennifer Shack

One great benefit of evaluating eight programs with different approaches to resolving the same cases is that it allowed me to uncover program design factors and other variables that promote program success.

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