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Nancy J. Highness
Mediation First LLC

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PMB B1-133
15600 NE 8th Street
Bellevue, WA 98008
Fax: 425-895-8349


Description of Practice

This Mediator is Certified
Facilitation Experience with Federal Agencies, County and CIty Governments, Team Building, Conflict Resolution, Conflict Management, Strategic Planning, Workplace Assessments and Individual Coaching.

Professional Background

MA: Early Childhood Education, Arizona State University MBA: Seattle University Basic and Advanced Negotiation Training: Program on Negotiation, Harvard Law School(June 1993 and June 1994) Mediation Training: Harvard Law School(April 1994) Mediation Training: DRC of Snohomish and Island Counties (Sept. 1993) Collaborative Negotiations and Cooperative Problem Solving: CRRI (24 hours, March 1996) DR in Employment Cases, Advanced Practice Institute (20 hours, December 1998) Advanced Mediaton Training: National Association of Security Dealers Regulation FINRA Approved Mediator Washington Mediation Association Certified Mediator FINRA Approved Arbitrator


65+ family dissolution/parenting plan mediation 300+ Business/Commercial Mediation 100+ Employment/Workplace Related Mediaiton 65+ Family dissolutions/parenting plan mediations (no longer practicing in the family mediation area) 8 hours EEO update Continuing Education required yearly.


BA, MA: Education, Arizona State University MBA: Seattle University


Dates    Trainer(s)    Title   
9/93    DRC of Snohomish & Island Counties: Trainer: Laura Pierson    Basic Mediation Training (40 hours)
6/1993    Harvard Law School-Program on Negotation: Trainer: Linda Singer, Michael Lewis, Frank A.E. Sander    Negotiation Workshop (40 hours)
4/1994    Harvard Law School-Program on Negotiation    Mediation Training (40 hours)
8/1997    National Assoc. of Securities Dealers(Sam Imperati)     Mediation Skills Training (24 hours)
5/1998    US Postal Service: Western Region    Transformative Mediation:Advanced Skills Training (16 hours)
12/1998    Advanced Employment Mediation Training (Margaret Shaw, David Hoffman, Homer LaRue)    Advanced Employment Mediation (24 hours)
1/2004    Alliance for Education in Dispute Resolution (Richard Fincher)    Advanced Employment Law Mediation (20 hours)
3/2004    Simon Frasier University    Creative Conflict Management in Healthcare (24 hours)
6/2005    Pepperdine School of Law    Designing Dispute Resolution Systems (20 hours)
8/2005    Equal Employment Opportunity Commission    EXCEL Conference (24 hours)
4/2010    Vital Smarts    Crucial Conversations (16 hours)
6/2010    Vital Smarts    Influencer (16 hours)
10/2010    CPP    Myers Briggs Type Indicator (32 hours)
4/2009    Leadership Strategies    Effective Facilitator (32 hours)
10/2007    Harvard Negotiation Project    Teaching Negotiation in the Organization (16 hours)
9/2007    HSM Management Series    Innovative Negotiation Strategies
11/2006    DeBono Thinking Systems    Focus on Facilitation (24 hours)
6/2006    DeBono Thinking Systems    Lateral Thinking/Six Thinking Hats (16 hours)
6/2011    Interlocal Conflict Resolution Group    Facilitation Training (20 hours)
6/2011    Department of Commerce    Foreclosure Mediation Training (20 hours)
6/2011    ICohere    Appreciative Inquiry Workshop (20 hours)


Primarily facilitative. I believe it is the parties dispute and to begin to assert my own values, opinions, or beliefs is to turn the mediation into a settlement conference where their personal or emotional issues are diminished or ignored completely in favor of a settlement that I orchestrate.


I bill on an hourly, half-day or full-day basis. Fees generally split by the parties. Administrative fees are billed when appropriate. This is always discussed up front. The final invoice is always based on time, so if a client has booked a full day mediation and we finish in 6 hours 45 minutes, that is the time the client will be billed for, not 8 hours.

Other Information

I have been the Co-Chair for the WSBA ADR Section Northwest Annual ADR Conference for 8 years. I was one of three Program Co-Chairs for the April 2008 ABA DR National Conference in Seattle, WA.

Areas of Practice

  • ADA
  • Business
  • Civil (general)
  • Community
  • Contracts
  • Education
  • EEOC (2 facilitated)
  • Employment (10 facilitated)
  • Foreclosure
  • General
  • Health Care
  • Labor - Management
  • Landlord - Tenant
  • Online Mediation
  • Organizational (10 facilitated)
  • Partnership
  • Postal Service
  • Securities
  • Workplace

Professional Services

  • Mediator
  • Arbitrator
  • Systems Designer
  • Fact-Finder
  • Mediation Consultant
  • Mediation Trainer
  • Facilitator


Mr. Tom Melancon SFEB ADR Coordinator Ms. Chris Koser former SFEB ADR Coordinator

This dispute resolution professional keeps liability insurance.