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Patricia Porter

Verbal Self-Defense Begins with a Mindset of Compassion and Empathy

(12/06/19)Patricia Porter

What does it mean to learn the art of verbal self-defense?

Phyllis Pollack

Implicit Bias is Everywhere: Even in the ER!

(12/06/19)Phyllis Pollack

This article discusses a medical diagnosis--due to bias.

Sarah Ater

Pacesetting in Mediation

(12/06/19)Sarah Ater

This article encourages mediators with different levels of experience to work together. It uses the analogy of pacesetters in a marathon to show how mediators can support and challenge each other leading to growth and improvement in the mediation profession

Emma Hartman

How to Manage Conflict at Work: The Argument for Utilizing Emotional Intelligence

(12/06/19)Emma Hartman

If you are, as they say, a left-brained person, you may find it difficult to manage conflict in the workplace when it springs up between employees.

The In-House Perspective on ADR in Mexico

(11/29/19)Martin Navarro Sanchez

In October 2019, JAMS and the Arbitration Center of Mexico (CAM) jointly organized an academic event at the InterContinental Presidente Mexico City.

Positive Conflict in the Workplace: When Disputes Have Business Perks

(11/29/19)Vanessa Rose

Conflict is something we typically try to avoid, especially when we’re talking about business environments.

Cinnie Noble

Words Are Like Spears

(11/22/19)Cinnie Noble

A Yoruban proverb goes “Words are like spears: Once they leave your lips they can never come back.”

Ronald S. Kraybill

Healers Call Others-III

(11/22/19)Ronald S. Kraybill

As we accept the reality of our own pain and struggle, and begin to recognize their universality, we open ourselves to the voice of the soul.

Lorraine Segal

Culture Clash in Conversations at Work

(11/22/19)Lorraine Segal

Is it an interruption or a cultural difference?

Emma Hartman

Food Demonstrator Provider to Pay $2.65 Million to Settle EEOC Disability Suit

(11/22/19)Emma Hartman

In cases where discrimination has occurred, mediation becomes trickier and sometimes it seems the only way to bring reconciliation is through a trial.

Jamie Costello

Mediation vs. Arbitration vs. Litigation: The differences you need to know about in business

(11/15/19)Jamie Costello

As a business owner, it’s extremely important to familiarize yourself with dispute resolution and the processes you need to take depending on the severity of a case.

Phyllis Pollack

Have Faith in Another’s Honesty!

(11/08/19)Phyllis Pollack

In any given mediation, I am often asked whether I think the other party is telling the “truth”, can she be “trusted”?

Maria Simpson

Suggestions for Team Leaders

(11/04/19)Maria Simpson

Whether you’ve just received your first team leadership assignment or have been doing this for a while, it can be helpful to remind yourself – or become aware of – some guidelines for team leaders that can make your job easier.

Kayre Chatellier

Montana Nursing Homes and Families Receive Assistance to Resolve Disputes

(11/04/19)Kayre Chatellier

Montana Mediation Association (MtMA) received a Civil Monetary Penalty Reinvestment Grant to prevent and delay resident discharges from Montana Nursing Homes.

Lorraine Segal

Feelings and Conflict at Work

(10/18/19)Lorraine Segal

Being prepared for feelings at work helps us to deal with them, instead of letting them escalate.

Cynthia Alkon

I’m Sorry ... There is nothing that could justify what happened on Saturday morning, nothing

(10/18/19)Cynthia Alkon

This is the latest in what seems an unending stream of tragic officer involved shootings and killings of people of color in Texas and around the country.

Kayla Matthews

7 Benefits of Mediation Programs in Higher Education Institutions

(10/10/19)Kayla Matthews

There are many forms of mediation and environments in which they occur, but a place that proves extremely beneficial for mediation takes place in an educational setting.

Phyllis Pollack

The Good and Bad of Anger in Negotiation!

(10/04/19)Phyllis Pollack

I wonder whether the use of anger in negotiations is helpful or harmful.

Cinnie Noble

Change the Frame: The Picture Changes

(9/30/19)Cinnie Noble

How have you framed your conflict?

Phyllis Pollack

Sometimes, It Pays to Pretend Anger!

(9/30/19)Phyllis Pollack

Mediation is a voluntary process in which each party is to make her own uncoerced decision.

Maria Simpson

Trust At Work

(9/30/19)Maria Simpson

Brush up on your workplace conflict resolution skills--and build up some trust in your employees.

Phyllis Pollack

Culture Differences

(9/20/19)Phyllis Pollack

During a recent discussion of ethics, I asked whether it would be proper to hide information.

Maria Simpson

Talking About Conflict

(9/20/19)Maria Simpson

Why would team members want to discuss a sensitive member with someone they don't know?

Susan Yates

Characteristics of Quality Court ADR Programs

(9/20/19)Susan Yates

What characteristics do you think are shared by quality court ADR programs? I took a swing at a list here. What would you add? Change?

Dan Simon

Mediation Approaches: We Don’t Have Science, So Let’s Have Principles

(9/20/19)Dan Simon

The research on mediation approaches shows a connection between transformative methods and the best outcomes on all levels.

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