Verbal Self-Defense Begins with a Mindset of Compassion and Empathy
What does it mean to learn the art of verbal self-defense?
Implicit Bias is Everywhere: Even in the ER!
This article discusses a medical diagnosis--due to bias.
Pacesetting in Mediation
This article encourages mediators with different levels of experience to work together. It uses the analogy of pacesetters in a marathon to show how mediators can support and challenge each other leading to growth and improvement in the mediation profession
How to Manage Conflict at Work: The Argument for Utilizing Emotional Intelligence
If you are, as they say, a left-brained person, you may find it difficult to manage conflict in the workplace when it springs up between employees.
The In-House Perspective on ADR in Mexico
In October 2019, JAMS and the Arbitration Center of Mexico (CAM) jointly organized an academic event at the InterContinental Presidente Mexico City.
Positive Conflict in the Workplace: When Disputes Have Business Perks
Conflict is something we typically try to avoid, especially when we’re talking about business environments.
Words Are Like Spears
A Yoruban proverb goes “Words are like spears: Once they leave your lips they can never come back.”
Healers Call Others-III
As we accept the reality of our own pain and struggle, and begin to recognize their universality, we open ourselves to the voice of the soul.
Culture Clash in Conversations at Work
Is it an interruption or a cultural difference?
Food Demonstrator Provider to Pay $2.65 Million to Settle EEOC Disability Suit
In cases where discrimination has occurred, mediation becomes trickier and sometimes it seems the only way to bring reconciliation is through a trial.
Mediation vs. Arbitration vs. Litigation: The differences you need to know about in business
As a business owner, it’s extremely important to familiarize yourself with dispute resolution and the processes you need to take depending on the severity of a case.
Have Faith in Another’s Honesty!
In any given mediation, I am often asked whether I think the other party is telling the “truth”, can she be “trusted”?
Suggestions for Team Leaders
Whether you’ve just received your first team leadership assignment or have been doing this for a while, it can be helpful to remind yourself – or become aware of – some guidelines for team leaders that can make your job easier.
Montana Nursing Homes and Families Receive Assistance to Resolve Disputes
Montana Mediation Association (MtMA) received a Civil Monetary Penalty Reinvestment Grant to prevent and delay resident discharges from Montana Nursing Homes.
Feelings and Conflict at Work
Being prepared for feelings at work helps us to deal with them, instead of letting them escalate.
I’m Sorry ... There is nothing that could justify what happened on Saturday morning, nothing
This is the latest in what seems an unending stream of tragic officer involved shootings and killings of people of color in Texas and around the country.
7 Benefits of Mediation Programs in Higher Education Institutions
There are many forms of mediation and environments in which they occur, but a place that proves extremely beneficial for mediation takes place in an educational setting.
The Good and Bad of Anger in Negotiation!
I wonder whether the use of anger in negotiations is helpful or harmful.
Sometimes, It Pays to Pretend Anger!
Mediation is a voluntary process in which each party is to make her own uncoerced decision.
Trust At Work
Brush up on your workplace conflict resolution skills--and build up some trust in your employees.
Culture Differences
During a recent discussion of ethics, I asked whether it would be proper to hide information.
Talking About Conflict
Why would team members want to discuss a sensitive member with someone they don't know?
Characteristics of Quality Court ADR Programs
What characteristics do you think are shared by quality court ADR programs? I took a swing at a list here. What would you add? Change?
Mediation Approaches: We Don’t Have Science, So Let’s Have Principles
The research on mediation approaches shows a connection between transformative methods and the best outcomes on all levels.