Feelings and Conflict at Work
Being prepared for feelings at work helps us to deal with them, instead of letting them escalate.
I’m Sorry..There is nothing that could justify what happened on Saturday morning, nothing
This is the latest in what seems an unending stream of tragic officer involved shootings and killings of people of color in Texas and around the country.
7 Benefits of Mediation Programs in Higher Education Institutions
There are many forms of mediation and environments in which they occur, but a place that proves extremely beneficial for mediation takes place in an educational setting.
The Good and Bad of Anger in Negotiation!
I wonder whether the use of anger in negotiations is helpful or harmful.
Sometimes, It Pays to Pretend Anger!
Mediation is a voluntary process in which each party is to make her own uncoerced decision.
Trust At Work
Brush up on your workplace conflict resolution skills--and build up some trust in your employees.
Culture Differences
During a recent discussion of ethics, I asked whether it would be proper to hide information.
Talking About Conflict
Why would team members want to discuss a sensitive member with someone they don't know?
Characteristics of Quality Court ADR Programs
What characteristics do you think are shared by quality court ADR programs? I took a swing at a list here. What would you add? Change?
Mediation Approaches: We Don’t Have Science, So Let’s Have Principles
The research on mediation approaches shows a connection between transformative methods and the best outcomes on all levels.
Three Sides to Every Story
When we talk about an interpersonal dispute between two people, we commonly say there are two sides to every story – the other person’s version of events and issues and our own.
What’s Sex Got to Do With it: Questioning Research on Gender & Negotiation
What this means is that while women are not recognized for the skills at which they might be inherently better, it also means that we are failing men by not highlighting opportunities for growth and improvement.
Choose the Road Less Traveled in Conflict
Are you stuck in a rut in your relationship with someone?
Minding Your Tongue: How to Recover from a Slip and Fail
Whether it is a minor slip of the tongue or an entire foot in the mouth, either can lead to some uncomfortable moments followed by the instinct to explain what was “really meant.”
Divorce Done Differently!
As soon as you begin to contemplate divorce, the nauseating, panic-attack-inducing realization of losing half of your net worth kicks in and you find yourself wondering if it’s even worth it to consider leaving if you’re just going to end up broke and starving.
Conflict: Blown Out of Proportion
It happens, at times, that our conflicts get blown out of proportion.
Apologies Are Not for Everyone!
In my various mediator trainings, the use of an apology as a means of resolving a dispute has often been discussed and advocated.
Is Racial Discrimination the Next MeToo?
Racial discrimination is a problem that’s bubbling under the surface of workplaces.
Reflections on Our Field and Possibilities for Improvement
This article discusses reactions to the huge scope of our field.
Czech Transformative Mediators Empower Parents and Kids
Transformative mediation is thriving in Brno, Czech Republic.
Watch Your Language!
The objectives in a mediation are much different than in litigation; but often the differences are overlooked.
Henry Schein Redux – The Appeals Court Decides “The Placement of the Carve-Out is Dispositive”
You may recall that the US Supreme Court last term in Henry Schein, Inc. v. Archer and White Sales, Inc. rejected a “wholly groundless” exception to its general principles allocating arbitrability issues between court and arbitrator.
Verbal Self-Defense Begins with a Mindset of Compassion and Empathy
With Aikido, practitioners learn how to defend without harm to themselves and the attacker.
Process Before Substance
Framing is how to present a proposal. Is it presented in a positive fashion or in a negative fashion?